Returns & Refunds Policy

We take pride in the quality of every FiftyOne frame. If you’re not completely satisfied, here’s how we handle returns and refunds.

1. Custom Builds

Custom bikes and framesets are made specifically for you and cannot be returned or refunded once production has begun. If an issue arises with craftsmanship or materials, it will be covered under our warranty.

2. Production Models (Sika & Assassin)

We accept returns for production bikes and framesets provided that:

• The item is unused and in original condition.
• It is returned in its original packaging.
• You contact us within 14 days of delivery at hello@fiftyonebikes.com to request approval.

Once your return is approved, we’ll provide instructions for shipping the item back to us. Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

3. Refunds

• Refunds are processed once the returned item is received and inspected.
• Approved refunds will be credited via the original payment method within 5–10 business days.
• Partial refunds may apply if returned items show signs of wear or damage.

4. Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us immediately with photos and your order number. We’ll make it right as quickly as possible.

5. Warranty Claims

Manufacturing defects are covered under our limited lifetime warranty for the original owner.

6. Contact

FiftyOne Bikes
Dublin, Ireland
Email: hello@fiftyonebikes.com
Website: www.fiftyonebikes.com
Phone: +353 1 4097610